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lukuhome.com
Welcome to www.lukuhome.com (referred to as site) and thank you for visiting our site. As a user of this site (referred to as you / your) you acknowledge that any use of this website including any transactions you make is subject to our terms and conditions below. Please read these terms and conditions carefully before using this site. You should print a copy of these terms and conditions for future reference. If you do not agree to be legally bound by all the following terms and conditions please do not use this site.
www.lukuhome.com is a site operated by Luku Home Ltd. Luku Home Ltd (Company Number 867388) is registered as a private limited company in England and Wales. Our registered office address is 14 Queens Road, Hersham, Walton-On-Thames, Surrey KT12 5LS. Our VAT registration number is 173 6396 82.
2.1 By placing an order through this site you represent and warrant that:
2.2 Once your order is placed we will send you an email confirming that your order has been received. It is not an acceptance of your order and Luku Home retains the right to cancel your order for any reason prior to despatch.
2.3 If purchases are cancelled for any reason prior to despatch you will be refunded any monies paid in relation to those purchases.
2.4 If you wish to exercise your right to cancel your order prior to despatch you must inform us in writing or by email. The exception to this is if you have ordered a bespoke or “made to order” product in which case the order cannot be cancelled prior to despatch once it has been placed.
2.5 Once your order has been despatched the completion of the contract between Luku Home and yourself takes place.
2.6 The contract will relate only to those products whose order we have confirmed in our order confirmation email.
2.7 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.
3.1 As a consumer you may cancel a contract at any time within 14 days after the day on which you receive the products. In this case you will receive a refund for the products in accordance with our refunds and returns policy set out in clause 7 below. The exception to this is if you have ordered a bespoke or “made to order” product in which case please refer to clause 3.2 below.
3.2 If you have ordered a bespoke or “made to order” product the order cannot be cancelled once it has been placed. In this case you may cancel the contract within 7 days after the day on which you receive the products, and you will then receive a refund for the products in accordance with our refunds and returns policy set out in clause 7 below.
3.3 To cancel a contract you must inform us in writing or by email. In addition the products must be returned to us unused and in perfect saleable condition including the original packaging.
4.1 We will take all reasonable care to ensure that all details and descriptions of products appearing on the site are accurate at the time of publication. However Luku Home is not responsible for any variations of products from these details and descriptions. We also reserve the right to amend the specification of products without prior notice in relation to future sales.
4.2 Although product measurements and dimensions listed on this site are as accurate as possible they are nevertheless approximate.
4.3 The images shown on this site and in our catalogues are for illustration purposes only. Many products may also be shown with additional props but these are not included in the sale of a product unless specified.
4.4 Where appropriate you may be required to select the required size, colour, number, finish and/or other features of the goods you are purchasing.
4.5 It is your responsibility to check that all the details on the order form are correct. This includes the exact specifications of the products as well as other information such as the delivery address.
4.6 Even though products appear on the site, Luku Home does not represent or warrant that such products will be available for purchase.
4.7 We will endeavour to ensure that all pricing information on the site is correct at the time of publication. Should you order a product that is incorrectly priced we will normally, at our discretion, either contact you for instructions before despatch or reject your order and notify you of such rejection.
4.8 We are under no obligation to provide a product to you at an incorrect lower price if the pricing error is obvious and could have reasonably been recognised as a mis-pricing, even if we have sent you an order confirmation.
4.9 Luku Home reserves the right to change prices and alter or remove any special offers at any time and as necessary in relation to future sales.
4.10 All prices published on the site are in pounds sterling and include VAT.
5.1 As a user of this site you agree to read and adhere to all our policies of sale detailed in the Delivery & Returns section of the site.
5.2 We or a delivery partner nominated by us will deliver your products to the address specified by you. The delivery charges for this service will vary but will be indicated when you place your order. When making a delivery to you we reserve the right to require proof of identification from you.
5.3 Although we will try to deliver your order as soon as possible, we will not be liable for any direct or indirect financial loss or damage suffered by your through any delay.
5.4 For large, heavy or fragile items, we or a delivery partner nominated by us will contact you to notify you when your products are available for despatch and will arrange a mutually convenient date for delivery to the address specified by you.
5.5 For large, heavy or fragile items, you must take delivery of the products on the date agreed between us otherwise we reserve the right to charge you additional redelivery fees payable prior to redelivery.
5.6 For large, heavy or fragile items, we will always do our best to safely deliver your order to your room of choice. However on the delivery day the delivery partner nominated by us will assess whether or not they are able to physically manoeuvre the items into place, and will only do so if they can be freely moved through all access points provided. Our large 1 Man deliveries can only be delivered to a ground floor room of choice. If you need to return an item of furniture because it was unable to be delivered, the original delivery charge will be deducted from any refund.
5.7 For large, heavy or fragile items, our nominated delivery partner will exercise every caution during the delivery process. Neither we nor they can be held liable for any accidental damage to your person or property however caused, and by admitting them onto your premises you agree to these conditions.
5.8 You are responsible for checking the condition of the products delivered and must check for damage and highlight any issues upon receipt with the delivery carrier. You may be required to sign a confirmation that the goods have been delivered in a satisfactory condition. Once goods are accepted from the carrier no responsibility can be taken by Luku Home for any loss or damage whatsoever.
5.9 Once you place an order for large, heavy or fragile items, we or a delivery partner nominated by us will try to deliver the purchased goods to you within 10 working days of them arriving in their warehouse. If you fail to accept delivery of these items within 20 working days of them arriving in their warehouse we reserve the right to charge you weekly for storage of each large item. We will contact you and should you not wish to pay these storage charges we reserve the right to cancel your order and refund you accordingly.
6.1 Payment for all orders is at point of sale and not at point of despatch.
6.2 The total cost of your order is the sum of the prices of the products ordered plus the relevant delivery costs.
6.3 Payment may be made using a debit or credit card acceptable to us, or via PayPal.
6.4 By placing your order you confirm that the debit card, credit card or PayPal account that is being used is yours.
6.5 All transactions are subject to validation checks and authorisation by the account issuer. If for any reason the account issuer does not authorise payment to us, we will not be liable for any delay or non-delivery of products.
6.6 For any reason, at any time and at our sole discretion we may refuse to process a transaction or refuse service to anyone.
6.7 Products will not be delivered until full payment has been received.
6.8 By making an offer to buy a product you specifically authorise us to transmit information about you to, or obtain information about you from, third parties. Such information includes but is not limited to your debit or credit card details and credit reports, to authenticate your identity, validate your payment information and to authorise your individual purchase transactions.
7.1 Upon receipt of a returned product to us, we will process the refund due to you as soon as possible and at least within 28 days of its receipt to us.
7.2 When we refund any money to you we will usually use the same method of payment you originally used to pay for your purchase.
7.3 If you receive a product which does not match the one that you ordered you should contact us in writing or by email within 2 working days. We will then arrange for collection and return of the incorrect product. You will be given the option to have the product replaced with the one ordered subject to stock availability, or to be refunded in full for the price of the product and the delivery cost for delivering the product to you or part thereof. The incorrect product must be returned unused and in perfect saleable condition, including the original packaging for you to be eligible for a replacement or a refund.
7.4 It is your responsibility to check for any damage at the time of delivery. You may be required to sign a confirmation that the goods have been delivered in a satisfactory condition. Once goods are accepted from the carrier no responsibility can be taken by Luku Home for any loss or damage whatsoever. If your order arrives damaged do not accept the delivery and contact us as soon as possible. The damaged product must be returned in its original condition with all packaging and documentation. You will then be given the option to be sent a replacement product subject to stock availability, or to be refunded in full for the price of the product and the delivery cost for delivering the product to you or part thereof.
7.5 If you require a replacement product the delivery time for your replacement will be similar to that of the original product. Our ability to provide a replacement product is subject to stock availability and we reserve the right to issue a refund as an alternative.
7.6 As a consumer your cooling-off period ends 14 days after the day on which you receive the products. If for any reason you are unhappy with your purchase you must inform us in writing or by email within this period to be eligible for a refund. The exception to this is if you have ordered a bespoke or “made to order” product in which case please refer to clause 7.7 below. The product must be returned at your expense in unused and perfect saleable condition, including the original packaging. We recommend that you use a fully insured registered delivery method and keep the receipt, as we cannot accept liability for loss or damage of returned goods. If you prefer we will supply you with a quote for us to collect the item from you, the amount of which if agreed upon will then be deducted from the amount refunded. We must receive the returned product within 28 days from the day on which you received the product. We will then refund in full the price of the product and the delivery cost for delivering the product to you or part thereof.
7.7 If you have ordered a bespoke or “made to order” product the order cannot be cancelled prior to despatch once it has been placed. In this case if for any reason you are unhappy with your purchase, to be eligible for a refund you must inform us in writing or by email within 7 days after the day on which you receive the products. The product must be returned at your expense in unused and perfect saleable condition, including the original packaging. We recommend that you use a fully insured registered delivery method and keep the receipt, as we cannot accept liability for loss or damage of returned goods. If you prefer we will supply you with a quote for us to collect the item from you, the amount of which if agreed upon will then be deducted from the amount refunded. We must receive the returned product within 14 days from the day on which you received the product. We will then refund the price of the product and the delivery cost for delivering the product to you or part thereof, minus a 50% re-stocking fee.
7.8 We cannot be held liable for any interest charges made by your bank or credit card company during the refund process.
8.1 Free delivery promotions exclude deliveries to any address outside Mainland UK.
8.2 Promotional codes cannot be used in conjunction with any other offer.
8.3 You can only participate once in any offer.
8.4 All sale items are excluded from any offers.
8.5 These offers are not for resale or publication and only apply to personal orders with all orders being subject to acceptance under Luku Home’s standard Terms and Conditions.
8.6 We reserve the right to exclude from an offer any orders that we consider to be commercial in nature.
9.1 Refer a friend credit and discounts cannot be used in conjunction with any other offer.
9.2 You will only receive a refer a friend credit if a friend you have referred registers with us by using your provided refer a friend link.
9.3 You will only receive a refer a friend credit if a friend you have referred spends a minimum of £50.
9.4 Friends you have referred will only receive a refer a friend discount if they register with us by using your provided refer a friend link.
9.5 Friends you have referred will only receive a refer a friend discount on their first order with us.
9.6 These offers are not for resale or publication and only apply to personal orders with all orders being subject to acceptance under Luku Home’s standard Terms and Conditions.
9.7 We reserve the right to exclude from an offer any orders that we consider to be commercial in nature.
9.8 We reserve the right to alter your refer a friend account balance at any time and for any reason without prior consent.
10.1 Subject to the exceptions in clause 11 of these terms and conditions, Luku Home is the owner of all intellectual property rights on this site and the material published on it, including but not limited to text, graphics, logos, icons, images, sound clips, video clips, data, page layout, underlying code and software. By using this site you acknowledge that such material is protected by applicable United Kingdom and International Intellectual Property and other laws.
10.2 You may not reproduce, copy, distribute, store or in any other fashion re-use any of the material published on the site unless given express written permission to do so by Luku Home.
10.3 You must not use any of the material published on the site for commercial purposes without obtaining a licence to do so from us.
10.4 If you breach any of the terms detailed in clause 9 of these terms and conditions your right to use the site will cease immediately and, at our discretion, you must destroy or return any reproductions or copies of the materials you have made.
11.1 Unless otherwise expressly indicated, all intellectual property rights in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
11.2 You may not reproduce, copy, distribute, store or in any other fashion re-use any such material unless given express written permission to do so by the relevant manufacturer or supplier.
12.1 If you wish to place a link to this site on other sites you may do so only to the home page of the site www.lukuhome.com.
12.2 Links to our site may not be done in a way that damages our reputation, is not legal, or suggests any form of association or endorsement where none exists.
12.3 Linking to specific pages within the site other than the home page www.lukuhome.com requires the express permission of Luku Home. Please contact us by email at info@lukuhome.com for more information.
12.4 You must not set up a link to our site from any website that is not owned by you.
12.5 We reserve the right to withdraw linking permission for any reason and without notice.
13.1 This site may contain links to other sites and resources provided by third parties. These linked sites and resources are not under the control of Luku Home and we have no control over their contents. We accept no responsibility for any and all forms of loss or damage arising from the use of them.
13.2 The inclusion of a link on this site to another website or resource does not imply any endorsement of the site or resource themselves, or of those in control of them.
14.1 When you create an account on this site you will be required to divulge certain personal details and payment information. This may vary depending on your use of the site, for example we may not need to take payment information until you wish to make a purchase.
14.2 By registering an account you represent and warrant that all the information you submit is accurate and truthful, that you have permission to submit payment information where it may be required, and that you will keep this information accurate and up to date.
14.3 Luku Home accepts no liability for any losses or damages incurred as a result of your account details being shared by you. We recommend that you do not share your account details or password, and that if you use a shared computer that you do not save these details in any internet browser.
14.4 If you have reason to believe that your account details have been used by another person without your consent you must immediately contact Luku Home in writing or by email to suspend your account and to cancel any unauthorised orders. Under these conditions any purchases can only be cancelled prior to despatch, and we accept no responsibility for any and all forms of loss or damage arising from any unauthorised orders.
14.5 Some account services and promotions may require you to send or upload images to us. By doing so you agree that without limitation, we may use these images for any marketing or promotional purpose that we see fit. You also waive your right to any compensation, financial or otherwise, from the use of such images.
15.1 By using the comments form, enquiry form or any other communications system on the site you acknowledge that Luku Home reserves the right to monitor any or all communications made therein.
15.2 When using the comments form, enquiry form or any other communications system on the site you must do so in accordance with the following rules:
16.1 The service provided is on an as available basis. We give no warranty that the service will be free of defects or faults. Access to the site is permitted on a temporary basis and we reserve the right to amend or withdraw the service we provide on the site without notice.
16.2 Luku Home accepts no liability for any disruption or non-availability of the site at any time or for any period.
16.3 Luku Home accepts no responsibility for any failure to perform or any delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control, including but not limited to: impossibility of the use of communications networks, natural disaster or natural events of any form, power failure, strikes or industrial action, impossibility of the use of public or private transport networks, civil commotion or riots, terrorist attack or the threat of terrorist attack, war or the threat or preparation for war, any act of government.
17.1 Our liability for any losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable only if they could be contemplated by you and us at the time your order is accepted by us.
17.2 Nothing in these terms and conditions includes or limits Luku Home’s liability: for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
17.3 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of business, loss of income or revenue, loss of profits or contracts, loss of anticipated savings, or loss of data however arising and whether caused by tort (including negligence), breach of contract or otherwise.
18.1 In the event that any of these terms and conditions or any provisions of a contract are determined by any competent authority to be unlawful, invalid or unenforceable to any extent, such term, condition or provision is to be deemed severed from the remaining terms, conditions and provisions and shall not affect their validity and enforceability to the fullest extent permitted by law.
19.1 In the event that any party to these terms and conditions fails to exercise any right or remedy contained herein, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
19.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
20.1 Applicable laws require that some of the information and communications we send to you should be in writing. By using our site you accept that communication with us will be mainly electronic, via e-mail or by providing you with information by notifying you on the site. For contractual purposes you agree to this electronic means of communication and you acknowledge that providing information electronically complies with any legal requirement that any contracts, information, notices and other communications be in writing.
21.1 All notices given by you to us must be given by post to Luku Home Ltd, 14 Queens Road, Hersham, Walton-On-Thames, Surrey KT12 5LS or by email to info@lukuhome.com. We may give notice to you at either the email or postal address you provide to us when placing an order, or as detailed in clause 20.1. Such notice will be deemed received and properly served three days after the date of posting of any letter, or 24 hours after an e-mail is sent. It will be sufficient to prove the service of any notice by proving that either the notice letter was properly addressed, stamped and placed in the post, or that the notice email was sent to the specified email address of the addressee.
21.2 You may not transfer, charge, assign or otherwise dispose of a contract, or any of the terms and conditions under it, without prior written consent from us.
21.3 We may transfer, sub-contract, charge, assign or otherwise dispose of a contract, or any of the terms and conditions under it, at any time during the term of the contract.
22.1 Luku Home reserves the right to change the site and its content, or these terms and conditions at any time. You will be bound by any changes to the terms and conditions from the first time you use the site following the changes.
22.2 If we make any changes to terms and conditions then these changes will apply automatically to any orders placed by you in the future, or to any pending orders if we notify you of the change to these terms and conditions before your order is despatched.
22.3 Should any conflict arise between these terms and conditions and any prior versions thereof, the provisions within these terms and conditions shall prevail unless it is expressly stated otherwise.
23.1 These terms and conditions, the purchase of products from Luku Home and the relationship between you and Luku Home shall be governed by the Law of England and Wales. You agree that any dispute arising from or related to such terms and conditions, purchases or relationship shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
At Luku Home we are committed to ensuring that your privacy is protected and respected. The following policy sets out the way in which we will process any personal data which you provide to us, or that we collect from you. If you have any concerns or questions regarding the privacy of your data please do not hesitate to contact us.
1.1 This Policy applies as between you, the user of this site and Luku Home the owner and provider of this site. This policy applies to our use of any and all data that we collect from you, or that you provide to us, in relation to your use of the site and any services or systems therein.
1.2 The security of your personal data is of great importance to Luku Home and to protect your data we have put in place suitable procedures to safeguard and secure any personal data which you provide to us or that we collect from you.
Without limitation, we may collect and process any of the following data about you:
2.1 information that you provide to us at the time of registering to use our site, when subscribing to our service, or when sending material by post;
2.2 name and contact information such as email addresses and telephone numbers;
2.3 demographic information such as post code, preferences and interests;
2.4 financial information such as credit or debit card numbers and PayPal account details;
2.5 IP address , operating system and web browser type (automatically collected);
2.6 a list of URLs including a referring site, your activity on this site, and the site you exit to (automatically collected);
2.7 details of transactions and orders you carry out through our site;
2.8 a record of your correspondence with us, should you contact us; and
2.9 cookie information (see clause 3 below).
3.1 Luku Home may obtain information about your general internet usage by using a cookie file stored on your computer’s hard drive.
3.2 A cookie contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites. The cookie allows us to deliver a faster, better and more personal level of service to you.
3.3 You can choose to enable or disable cookies in your web browser. Disabling cookies may prevent you from accessing certain areas or services of our site. Unless you have adjusted your web browser settings to disable cookies, our system will issue cookies when you use our site.
4.1 All information that we collect from you, or that you provide to us, is stored on secure servers.
4.2 All payment transactions between us will be encrypted using Secure Sockets Layer (SSL) technology. SSL securely encrypts your debit or credit card number, payment details and personal details as it travels through the internet.
4.3 Although we will do our best in protecting your personal data, the transmission of information via the internet is not completely secure and any transmission is at your own risk. We will always try to prevent unauthorised access of the information we receive from you through the use of security conscious procedures.
5.1 The following are ways in which we will use your personal information:
5.2 Unless we are obliged or permitted by law to do so, and subject to clause 4 above, your information will not be disclosed to third parties.
5.3 From time to time Luku Home may employ the services of other parties for dealing with matters that may include, but are not limited to delivery of your purchases, payment processing, search engine facilities, marketing and advertising. The providers of such services do have access to certain personal data collected from you, or provided by you. Any data used by such parties is used only to the extent required by them to perform the services that Luku Home requests, and any use for other purposes is strictly prohibited. Any Data that is processed by such parties must be processed within the terms of this policy and in accordance with the Data Protection Act 1998.
5.4 Should you give your consent, we may contact you by email, post or telephone with information about goods and services which we feel may interest you, based upon your use of our site.
5.5 Your personal data is stored securely in accordance with the principles of the Data Protection Act 1998.
5.6 From time to time Luku Home may expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Certain personal data collected from you, or provided by you will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this policy, be permitted to use the data for the purposes for which it was supplied by you. You will be contacted in advance and informed of such a transfer of data, should it occur.
6.1 Before collecting your personal data we will usually inform you if we intend to use your data for marketing purposes, or to share it with third parties. When you are required to submit data you can exercise your right to prevent such use of your data by checking the relevant boxes on the forms we use to collect your data. Any marketing materials you receive will also give you the option to exercise this right by selecting to unsubscribe from them.
6.2 This site may contain links to other sites and resources provided by third parties. These linked sites and resources are not under the control of Luku Home and have their own privacy policies, and if you follow a link to any of these websites we accept no responsibility or liability for these policies.
7.1 You may access certain areas of our site without providing any personal data. However, to make use of all the services and systems available on the site you may be required to submit personal data and other information.
7.2 You can choose to disable the use of cookies in your web browser. For more information refer to clause 3.3 above.
8.1 You may access your account at any time to view or amend the data held there. You may need to update or modify the information held there if your circumstances change.
8.2 You also have a right to access all the personal data and information held about you. Your right of access can be exercised at any time, but such an access request may be subject to a fee to meet our costs in providing you with details of such information.
9.1 Luku Home reserves the right to change this privacy policy at any time. Any changes will be posted on this page of the site, and where appropriate we will notify you via email. You will be bound by any changes to this policy from the first time you use the site following the changes.
© LUKU HOME 2015. Company Reg. No. 8673888 | VAT No. 173 6395 82. | SITEMAP | Created by MikeGarlick & GEL Studios
